Terms of Service
Welcome to Lamplighter!
These Terms of Service explain how Lamplighter operates, your responsibilities as a customer, and our policies regarding purchases, payments, shipping, returns, refunds, and website use when you visit or make a purchase from:
By using our website or placing an order, you agree to the terms and conditions described in this agreement. Please read these terms carefully before making a purchase.
Business Information
Lamplighter is an online retailer specializing in lighting fixtures and home illumination products designed for residential and commercial spaces.
When you shop with us, you are entering into a transaction with:
Business Name: Lamplighter Website: https://lamp-lighter.us/ Customer Support Email: support@lamp-lighte.us Phone: +1 410-822-3359
Store Location:
108 Marlboro Ave #5, Easton, MD 21601, United States
Products and Ordering
When you purchase lighting products from Lamplighter, the following conditions apply:
All products are subject to availability.
We reserve the right to update product information, pricing, or availability and discontinue products, subject to applicable law.
Product images and descriptions are provided as accurately as reasonably possible. Actual colors and finishes may vary slightly due to photography, lighting conditions, and screen settings.
Customers should review product specifications, dimensions, materials, compatibility, and installation requirements before placing an order.
We reserve the right to refuse or cancel orders where permitted by law, including cases involving incorrect pricing, stock availability issues, payment problems, or suspected fraudulent activity.
If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.
Product Information Accuracy
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product information may include dimensions, materials, color and finish, lighting type, wattage, voltage requirements, installation instructions, included accessories, and availability.
Customers are encouraged to review all relevant product details before completing a purchase.
If you have questions about a lighting product, please contact our customer support team before placing your order.
Pricing and Payment
All prices on our website are displayed and processed in:
USD ($ – United States Dollar).
We accept payment methods available at checkout, which may include:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Available payment methods may vary depending on the payment provider and checkout options.
Payments are processed securely through encrypted third-party payment providers.
Lamplighter does not store complete credit card numbers or sensitive payment information on its website.
Customers are responsible for providing accurate billing and payment information when placing an order.
We reserve the right to cancel or refuse an order if payment cannot be verified or if a transaction appears unauthorized or fraudulent, subject to applicable law.
Order Confirmation
After placing an order, customers will receive an order confirmation email.
An order confirmation acknowledges receipt of your order request. Orders remain subject to payment verification, product availability, and processing.
If there is an issue with your order, we may contact you using the information provided at checkout.
If we are unable to fulfill an order, we will notify you and arrange any applicable refund to the original payment method.
Shipping and Delivery
Lamplighter currently ships orders within the:
United States only.
We offer Free Standard Shipping across the United States, according to our Shipping Policy.
Shipping and delivery estimates, including order handling time, transit time, and estimated delivery time, are provided in our Shipping Policy and at checkout where applicable.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, public holidays, weather, and other circumstances.
Customers are responsible for providing a complete and accurate delivery address.
For additional information, please review our Shipping Policy.
Nothing in these terms removes any rights customers may have under applicable consumer protection laws regarding delivery.
Risk of Loss and Delivery Issues
Lamplighter will provide reasonable assistance if an order is delayed, lost, or marked as delivered but has not been received.
If you experience a delivery issue, please contact our customer support team with your order number and tracking information.
We will review the available tracking details and work with the relevant delivery carrier where appropriate.
Nothing in these terms transfers responsibility to the customer in a way that removes any rights or protections provided by applicable consumer law.
Package Inspection
Customers are encouraged to inspect their orders promptly after delivery.
If your package or lighting product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
Your order number.
A description of the issue.
Clear photos or videos of the product, where possible.
Photos of the packaging, where available.
We will review the information and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Any request to report an issue promptly is intended to help us investigate and resolve the matter efficiently. It does not remove or restrict statutory or other applicable consumer rights.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy, which forms part of these Terms of Service.
Our return terms are summarized below:
Return Window: Up to 30 days from the date of delivery under our voluntary return policy, without limiting any rights or remedies available under applicable law.
Return Method: By mail.
Return Approval: Customers should contact our support team and receive return authorization and instructions before sending an item back.
Return Condition: For eligible voluntary returns, products must be in new condition, uninstalled, unused, and in their original packaging, with all original accessories and parts included.
Return Shipping Label: Lamplighter provides a return shipping label by email for approved eligible returns. The label is available to download and print at no cost to the customer.
Return Shipping Costs: Lamplighter provides a free return shipping label for all approved eligible returns, including defective, damaged, incorrect, and other eligible returns.
Restocking Fee: No restocking fee is charged. The restocking fee is $0.00.
Refund Method: Approved refunds are issued to the original payment method.
Refund Processing: Refunds under our voluntary return policy are processed within 7 business days after the return has been received, inspected, and approved, subject to applicable law and any required payment provider processing time.
Customers should contact us before returning a product to receive the appropriate return instructions.
Products that have been installed, modified, damaged through misuse, or improperly used may not qualify for a voluntary return under our standard return conditions. This does not affect any applicable rights or remedies relating to faulty, misdescribed, or otherwise non-conforming goods.
Nothing in these terms limits any rights or remedies that cannot legally be excluded or restricted under applicable federal or state law.
For complete details, please review our Return & Refund Policy.
Exchanges
Lamplighter accepts exchange requests for eligible products, subject to product availability and our Return & Refund Policy.
Customers wishing to exchange a product should contact our customer support team before returning the item.
Approved exchanges are subject to return authorization, applicable product condition requirements, and product availability.
If an exchange is unavailable, we will discuss the available options with the customer.
Nothing in this section limits any rights or remedies available to customers under applicable law.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact:
Please include your order number, product details, a description of the issue, and any relevant photos or videos.
Lamplighter will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
For approved eligible returns, Lamplighter provides a return shipping label at no cost to the customer.
Depending on the circumstances and applicable law, a resolution may include a replacement, exchange, repair, or refund.
Customers are encouraged to notify us as soon as reasonably possible after discovering an issue. However, no reporting period in these terms is intended to restrict rights or remedies provided by applicable law.
Installation and Safety
Lighting products are electrical items and must be installed and used properly.
Customers should:
Review product specifications and installation instructions before use.
Ensure compatibility with the intended electrical system.
Follow the manufacturer’s safety and installation instructions.
Use a qualified electrician where appropriate.
Lamplighter is not responsible for damage caused by improper installation, incorrect wiring, incompatible voltage, unauthorized modifications, or misuse, to the extent permitted by applicable law.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
If your order has not been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been dispatched, cancellation through our order processing system may no longer be available. However, customers may still request a return under our Return & Refund Policy or exercise any rights available under applicable law.
Where a cancellation or return qualifies for a refund, the refund will be processed in accordance with our applicable policy and legal obligations.
Nothing in this section removes any rights or remedies available to customers under applicable federal or state consumer protection laws.
Customer Responsibilities
By using our website and placing an order, you agree to:
Provide accurate personal, billing, and payment information.
Review product specifications before purchasing.
Provide a complete and correct delivery address.
Follow applicable product installation and safety instructions.
Use our website only for lawful purposes.
Avoid fraudulent, unauthorized, or harmful activities.
These responsibilities do not remove any rights or protections available to customers under applicable law.
Website Use
You may not use our website for fraudulent activities, unauthorized access, harmful activities, illegal purposes, or attempts to damage website security or performance.
We reserve the right to restrict access or refuse transactions involving suspicious or unlawful activity, subject to applicable law.
Intellectual Property
All website content, including text, images, product descriptions, logos, graphics, and website design, belongs to Lamplighter or its respective content providers.
Unauthorized copying, reproduction, distribution, or commercial use of website content is prohibited without appropriate permission.
Third-Party Services
Lamplighter may use trusted third-party services, including:
Payment processors.
Shipping and delivery carriers.
Website hosting providers.
Website analytics services.
Fraud prevention services.
These providers may receive information necessary to perform their services in accordance with our Privacy Policy and applicable data protection laws.
Third-party services may also be subject to their own terms and conditions.
Privacy
Customer privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.
Limitation of Liability
Nothing in these Terms of Service excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable federal or state law.
To the extent permitted by law, Lamplighter will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.
Where permitted by law, our liability relating to a particular product or claim will be limited to the amount paid for the product giving rise to the claim.
These terms do not affect customers’ rights or remedies under applicable law, including rights relating to faulty or misdescribed goods, applicable warranties, or other consumer protections.
Governing Law
These Terms of Service are governed by the laws of the State of Maryland, United States, without limiting any mandatory consumer protection rights that may apply under the laws of another state.
Nothing in these terms deprives customers of mandatory consumer rights or protections available under the laws that apply to their purchase.
Changes to These Terms
We may update these Terms of Service from time to time.
Any updates will be posted on this page, with an updated effective date where appropriate.
Changes will apply from the date stated in the updated terms, subject to applicable law. Changes will not remove rights or remedies relating to purchases already made where such restrictions are prohibited by law.
We encourage customers to review this page periodically.
Contact Information
If you have questions about these Terms of Service, your order, shipping, returns, refunds, or other policies, please contact us:
Store Name: Lamplighter
Address: 108 Marlboro Ave #5, Easton, MD 21601, United States
Phone: +1 410-822-3359
Email: support@lamp-lighte.us
Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Time Zone: Time Zone: Eastern Time (ET)
Response Time: We respond within 24 hours
