Frequently Asked Questions (FAQ’s)
Q. Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all orders within the United States. There are no minimum purchase requirements.
Q. How long will it take to receive my order?
Handling Time: 1 to 2 Business Days (Mon–Fri)
Transit Time: 3 to 5 Business Days (Mon–Fri)
Total delivery time is typically 4 to 7 business days after you place your order. Our daily cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Q. Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of delivery. The item must be in new condition, uninstalled, unused, and in its original packaging, with all original accessories and parts included.
Please contact us at support@lamp-lighte.us with your order number and reason for the return. Once approved, we will provide return instructions and a return shipping label.
This policy does not affect any rights or remedies available to customers under applicable federal or state law.
Q. Do you charge a restocking fee?
No, we do not charge any restocking fees ($0.00).
Q. Who pays for return shipping?
Lichfield Lighting provides a return shipping label at no cost to the customer for all approved eligible returns.
Whether the item is defective, damaged, incorrect, or being returned for another eligible reason, including change of mind, we will provide a free return shipping label by email for you to download and print.
Q. How long does it take to receive a refund?
Once your returned item has been received and inspected, we will notify you by email. If approved, your refund will be processed and automatically applied to your original payment method within 7 days after approval, subject to applicable statutory refund deadlines.
Orders & Tracking
Q. How do I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation email with a tracking number. You can use this number on our tracking page or the courier’s website.
Q. I received a damaged item. What should I do?
We’re sorry for the inconvenience. Please contact us as soon as reasonably possible at support@lamp-lighte.us with your Order ID and clear photos of the damaged item and packaging, where available.
We will review the issue and assist with an appropriate resolution, which may include a free replacement, exchange, or full refund, depending on the circumstances and applicable law.
For approved eligible returns, we will provide a return shipping label at no cost to you. Reporting an issue promptly helps us resolve it, but does not limit your statutory rights.
We aim to respond to all inquiries within 24 hours.
Contact Information
Store Name: Lamplighter
Address: 108 Marlboro Ave #5, Easton, MD 21601, United States
Phone: +1 410-822-3359
Email: support@lamp-lighte.us
Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Time Zone: Time Zone: Eastern Time (ET)
Response Time: We respond within 24 hours.
